What should I do if my student or staff device is lost or stolen?

1. Report Immediately to the IT Department

• Contact your school or district’s Technology Department as soon as possible.

• Include:

  • Your name

  • School location

  • Device type (e.g., Chromebook, laptop, tablet)

  • Asset tag or serial number (if known)

  • Time and place it was last seen

2. Notify School Administration

• Inform your principal or supervisor that the device is missing.

• Administration may need to document the loss for district or insurance purposes.

3. File a Police Report (If Required)

• Some districts require a police report for stolen devices.

• Get a copy of the report number for school records and insurance claims.

4. Complete a Device Loss/Stolen Form

• Fill out the official Lost/Stolen Device Form (paper or digital).

• This helps the district track the device and document accountability.

5. IT Will Attempt to Track or Lock the Device

• If the device is managed (e.g., through Google Admin Console, Microsoft Intune, or MDM software), IT may:

  • Remotely lock or disable the device

  • Track last known activity

  • Display a “Lost Device” message on the screen

6. Check with Lost and Found

• Visit the school’s front office or custodian to see if it was turned in.

• Also ask teachers or staff who may have collected unattended devices.

7. Review the District’s Device Replacement Policy

• Some districts:

  • Offer insurance coverage

  • Charge a replacement fee

  • Require repayment if negligence is determined

8. Request a Loaner Device (If Available)

• If available, IT may issue a temporary device until the issue is resolved.

9. Update Passwords (Optional but Recommended)

• If you stored sensitive information on the device, consider resetting passwords for accounts like email, Google, or Microsoft.