Why can’t I connect to the school’s Wi-Fi?

Created by Branden L. Willis, Modified on Thu, 10 Jul at 3:29 PM by Branden L. Willis

1. Check Wi-Fi is Enabled

Ensure Wi-Fi is turned on in your device’s settings.
On Windows:
Start > Settings > Network & Internet > Wi-Fi
On Chromebook:
Click the bottom-right corner > make sure Wi-Fi is toggled on.

2. Confirm You’re Connecting to the Correct Network

Select the correct SSID (network name) provided by the school (e.g., “YCSD-Staff” or “YCSD-Student”).
Avoid public or guest networks unless authorized.

3. Re-enter the Password

If prompted, make sure you enter the correct Wi-Fi password.
Passwords are case-sensitive; verify with the tech team if unsure.

4. Forget and Reconnect to the Network

Go to your Wi-Fi settings, click on the school’s network, and choose “Forget” or “Remove.”
Then reconnect by entering the correct credentials.

5. Check for Network Restrictions

Some networks require device registration or pre-approval (MAC address).
Contact your IT department if you’re using a new or personal device.

6. Restart Your Device

A quick restart can reset your network adapter and fix temporary glitches.

7. Test Another Device

Try connecting with a different device (e.g., your phone or another Chromebook).
If others can connect, the issue is likely with your device.

8. Check for Airplane Mode

Make sure Airplane Mode is OFF, especially on laptops and tablets.

9. Check for Updates

Outdated drivers or OS versions can cause connectivity problems.
Update your operating system and wireless drivers if possible.

10. Contact the IT Department

If none of the above works, submit a tech support ticket with:
- Your name
- Device type
- Asset tag or serial number
- Exact error message (if any)